Trade Conditions

  Guidelines:

Please make sure that your games adhere to our acceptable condition guidelines set out below. This will ensure you are credited for your trade-ins and there is no delay in processing your order.

If the games you submit for trade do not meet the criteria given below, we will unfortunately be unable to accept the item and you will receive no credit or cash for the item. We will return any rejected games but at a cost to yourselves or your disc will be recycled free of charge.

We can only currently accept trade in orders from the UK.

• All games/movie discs must be in the condition stated when you submitted the trade form and in full working order.
• The disc(s) must be in the case and it must be the correct disc(s) for the case.
• All the original packaging must be present, including the games manual (if stated).
• The disc must NOT be a copy or a pirate disc – we take this matter very seriously and reserve the right to take further action on this matter.
• The disc must NOT be cracked or have dents, deep scratches or other serious damage to it – light surface scratches are accepted.
• The packaging, disc and cases must be in the condition submitted in your trade form. Manuals must be free from stickers, tears and other blemishes.
• We will charge 60p/0.6 Glow Credits per game/movie if the disc requires cleaning as a refurbishment fee, and 30p/0.3 Glow Credits per game/movie if the case is broken.
• We can only accept UK PAL video games.

Remember you must always include: The game/movie disc,manual & original case, if you have stated that they are present.

Please remember that the games you trade in are offered to others to play so please only trade in games you would be happy to accept yourself.